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Micro-Leadership Before Macro

The buzz about Anna Hazare is still ringing in our ears here in monsoon-soaked Hyderabad, even after he has settled back in his village in Maharashtra. Throughout his Delhi fast—which ironically provided prime fodder for primetime TV—we saw people wearing caps that said “I am Anna.” Many friends on Facebook have a badge that says “I am Anna.”

Really? Am I Anna? Are you Anna? What does it take to be “Anna”? What does it take to be a leader?

If you want to be a leader, please emblazon this on your soul: “The first person I should lead is myself.” There is no new truth in this. Great leaders and wise men have always demonstrated it. Let me use an Indian example since the setting is Indian. About a year ago, my taxi driver in Hyderabad told me the following story about Gandhi. A woman approached Gandhi at a public meeting, and requested him to tell her grandson to not eat sugar. “Coming from you, that request will be definitely heeded by my grandson,” she said. Gandhi pondered for a moment and asked her to come back after a few weeks bringing the boy again. She came back—as asked—a few weeks later with the boy. And this time, Gandhi called the boy close and said, “Don’t eat sugar.” The boy nodded vigorously and the woman and her grandson went away. An associate asked Gandhi, “But Gandhiji, you could have told him the same thing some weeks ago. Why did you make her come back?” Gandhi replied, “I had to stop eating sugar before I could ask him to do so.”

Stories such as these permeate the fabric of Indian society. And yet, we do not make them our own. We let them float in and out of social consciousness, making no attempt to ground the stories in ourselves.

So, to come back, what do we mean when we say, “I am Anna”? It is very easy to say “That official is corrupt,” or “This politician is even more corrupt.” Have we noticed how corrupt we are? What do we do to get things moving in a government office? Are we willing to say, “Even if my file does not move, I will not pay a bribe?” Let us begin the anti-corruption campaign there. Let us first remove the corruption within ourselves.

And a closing thought: The corruption that involves money is bad, but the corruption that concerns the soul is worse. Are we handling either in our personal lives? True leadership should be rooted in the micro for it to rise to the macro.

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India-Pakistan Cricket Match: A Leadership Lesson

In India, the tension is very tangible and the air has a prickly feeling to it on the day of the India-Pakistan 2011 World Cup semi-final cricket match. The match has been called many things from the worn-out cliché “mother of all battles” to Sir Viv Richards’ expression “war without weapons.” The analogy of war is not even sub-cutaneous leave alone subliminal. But in some ways this is worse than war—there can be uneasy truces that can stop a war and long spells of cold tension that threaten but never erupt. In this semifinal match, there is no such comfort—one team has to win and the other has to lose. This is the knockout stage. In a game like cricket, there in never a guarantee of who will win and who will lose. What is guaranteed is that one team stays and the other goes.This brings me to the issue of leadership. First, though, a story of two great kings from almost two thousand years ago. Many of us heard it as a folktale when we were growing up in India, but it has been recently recounted by Guy Maclean Rogers in Alexander: The Ambiguity of Greatness (New York: Random House, 2004). The story is told that when Alexander of Greece invaded India in 326 BCE, he came up against the mighty army of the Indian king, Puru. On the banks of the Jhelum, a fierce battle took place—Greek historians later called it the Battle of Hydaspes, the Greek name for Jhelum. Alexander’s fast and fierce cavalry were pitted against Puru’s mighty elephant brigades. Alexander won the bloody battle, suffering considerable losses himself, and the vanquished Puru was brought to him. It is said that Alexander asked Puru how he would like to be treated, and the defeated King Puru, standing tall, replied, “Like a king.” Impressed by Puru’s leadership and courage even in defeat, Alexander made him an ally, returned his kingdom to him, and even gave him with some additional regions to rule.All too often, we measure leadership by the yardstick of success. Yes, success is important, but it is in the face of loss, that the quality of leadership is most demonstrated. Great leaders show courage, valor, and grit during a battle, but whether they win or lose, they demonstrate dignity and honor. Above all, however, when the battle is over, whether they have won or lost, great leaders have the humility to deeply acknowledge that all of humankind is fragile and that we always live in the shadow of this knowledge. The captains of the two teams—but more importantly, the people of both Pakistan and India—should remember this lesson of leadership after their semi-final match in the 2011 Cricket World Cup. They should play, and win or lose with dignity and honor and act with the knowledge that the result of the match only proves that cricket—like life—is an uncertain game.Baba Prasad

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How Leadership Begins in the Family

Often, leadership development seems to begin and end in the corporate environment. How do we take the lessons learned during corporate training to environments beyond the company, and on the other hand how do we bring leadership lessons from the outside world into the company? Excellent leadership training will actually make the environments inside and outside the work-place seamless. The focus of good leadership development should be to make leadership an everyday habit.In this context, the key thing to recognize is that our families are both sources of leadership lessons, and also sites in which to practice leadership. For a child, a parent is a role model and leadership qualities displayed by the parent become lessons for the child. Remember Harper Lee’s characterization of Atticus Finch in To Kill a Mocking Bird?

As parents we are leaders to our children, and the family becomes a laboratory in which we try to teach leadership and learn from the feedback. Listen to this 5-minute extract from Sidney Poitier’s speech at Guilford College, NC in 2003. It is a superb illustration of how our leadership abilities develop within the family and why we need to show leadership qualities in the family. The scene begins with Poitier as a 15-year old kid having been arrested for stealing and roasting corn in a cornfield. Listen:
[audio:http://vivekingroup.com/audio/SidneyPoitier_Leadership.mp3|bg=0x0000ff|righticon=0xff0000] Sidney Poitier on Leadership Lessons in the Family
The full speech can be found here

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Leadership requires a child-like questioning ability

We often forget to ask fundamental questions, especially, “Why?” and “Why not?” Children have that ability to ask the most searching, “Why?” and “Why not?” questions, and all without an element of prejudice. We seem to lose it as we grow up–society (which includes ourselves) teaches us to stop asking such questions. Instead, we make assumptions, we develop stereotypes, and when it comes to using our analytical leadership intelligence, since we think we already know, we neglect to ask the fundamental questions.Here’s an exercise:I was reading a book with my six-year old daughter. The book’s called Fire on Toytown Hill and is written by Jenny Giles. A fire truck finds it cannot put out the fire on a hillside and radios a helicopter for assistance. The helicopter arrives and puts out the fire with a barrel of water.Here are two pictures from that book–the first one shows the helicopter arriving and the second one shows it pouring the water. Before I tell you the question my daughter asked, I’d like you to look at the two pictures and think of some fundamental “Why?” or “How? questions.

Toytown Hill on Fire
Toytown Hill fire being put out Continue reading

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Great Leaders Have Great Causes: What is Yours?

A cause is the raison d’etre of leadership–it answers the question, “Why do we need a leader, why this leader?”Great leaders are associated with particular causes on which they focus fully. The resolution of that cause becomes an all-consuming goal for them and their followers. The more humanistic the cause, the broader its appeal. In a way, the cause itself ultimately defines the leader.George Washington and the other founding fathers of America made their cause the liberation of America from the colonial grip of Britain.Abraham Lincoln, after a frustrating first year in office, found a twofold-cause: the abolition of slavery through the Emancipation Proclamation, and the simultaneous cause of holding the Union together through the Civil War.Mahatma Gandhi made it his cause to liberate India from the ravages of English colonialism through non-violent means.Nelson Mandela’s cause was getting rid of apartheid.Martin Luther King’s struggle was against racism and the Jim Crow South.This brings us to the question: What is Barack Obama’s cause? The sooner he finds it and declares it, the better it is for him and for all of us.But the most important question is one that each of us has to ask of ourselves: What is my cause?

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Visual and Verbal Branding of Leadership: Gandhi&Martin Luther King

Leaders–whether unconsciously or self-consciously–become associated with brands. In fact, it is more right to say, they become brands themselves. Watch the video below of Dr. King’s “I have a Dream” speech. Notice the headgear of all the people around MLK. They’re called “Gandhi caps” after Mahatma Gandhi, who started to wear the cloth cap–a traditional headgear in rural India–to express a political view. The Gandhi cap became symbolic of non-violent resistance all over the world. Gandhi embraced visual branding strongly–through his loin cloth, his round eye glasses, and of course, his long walking stick. After all, he went to meet the King and Queen of England dressed in the same fashion.To quote from the Nov 16, 1931 issue of Time:

The same frayed sandals that carried St. Gandhi on his illegal salt march through India 19 months ago carried him last week up the crimson-carpeted stair of Buckingham Palace. Flunkies in scarlet & gold bowed the small, unrepentant lawbreaker into the Picture Gallery. There at the head of the receiving line stood George V in striped trousers and morning coat, Queen Mary in a shimmering silver tea gown and Edward of Wales (who had flown down especially from Liverpool) dressed like his father. The Lord Chamberlain, the Earl of Cromer, advanced through a horde of 500 tea guests, some of them Maharajas wearing pearls as big as butterballs.

MLK, on the other hand, developed his brand through rhetoric–like the “I have a dream” speech below.

MLK\'s I Have a Dream Speech

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An Example of Communicative Leadership Intelligence

Leila Chirayath Janah, Founder & CEO of Samasource provides an excellent illustration of communicative leadership intelligence in action.

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A Pygmalion approach to pricing a service

Pricing is always a tricky problem where a service like training or teaching is concerned, because marginal price (i.e. the price to serve one additional customer) is almost zero (as with most informational goods). How much more does it cost you to teach 51 students when you’re already teaching 50? Economics teaches us that in the long run, the price of a product goes to its marginal price. But surely, a service with a marginal price near zero cannot be given away for free!?George Bernard Shaw had an interesting take on pricing in his play, Pygmalion. See this video: (if you have difficulty understanding the accent, a (more elaborate) transcript of the relevant portion from the play is below the player).Here’s a videoclip from the 1938 movie Pygmalion (whole movie available on YouTube)[kaltura-widget wid="7rm50xm8tw" width="400" height="365" /]The section from the play is more clear:

HIGGINS. Come back to business. How much do you propose to pay me for the lessons?LIZA. Oh, I know what’s right. A lady friend of mine gets French lessons for eighteen pence an hour from a real French gentleman. Well, you wouldn’t have the face to ask me the same for teaching me my own language as you would for French; so I won’t give more than a shilling. Take it or leave it.HIGGINS [walking up and down the room, rattling his keys and his cash in his pockets]You know, Pickering, if you consider a shilling, not as a simple shilling, but as a percentage of this girl’s income, it works out as fully equivalent to sixty or seventy guineas from a millionaire.PICKERING. How so?HIGGINS. Figure it out. A millionaire has about 150 pounds a day.She earns about half-a-crown.LIZA [haughtily] Who told you I only–HIGGINS [continuing] She offers me two-fifths of her day’s income for a lesson. Two-fifths of a millionaire’s income for a day would be somewhere about 60 pounds. It’s handsome. By George, it’s enormous! it’s the biggest offer I ever had.

What would you call this pricing strategy? An equal-share-of-wallet strategy?

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What Matters Now: Leadership Intelligences

Seth Godin brought out a free e-book titled, What Matters Now (download it here). It’s a fascinating collection from many thought leaders. Each writer elaborates in one page on a theme s/he has chosen. It is a must read.I am sure that Seth–in his usual generous style–intended this book to be a thought-provoker. In that spirit, I asked myself–what do I think would particularly matter now? Not just in a corporate environment or an organizational setting, but more so, in our everyday lives. I read Seth’s book, and found that a particularly human quality-that quality which marks us as quintessentially human–was not on any page. This quality–the hallmark of us homo sapiens, the “thinking” race– which I think matters very much now is “Intelligence“.Intelligence, not as IQ, and not even as Emotional Intelligence. But intelligence as something that drives leadership–to be more precise intelligence, in its five-fold form, as the five leadership intelligences. Intelligence–or intelligences–however, does not figure as a topic in What Matters Now. In fact, it does not figure even as a word.My work with underprivileged schoolchildren in India, the partisan debate in the US over the important issue of health care, but most immediately, the gang-rape of a schoolgirl in California–in which dozens of witnesses looked on, or simply walked away without doing anything–and the speedy response of a passenger yesterday who thwarted a terrorist’s attempt to blow up a Delta Airlines flight, have all convinced me that intelligences–leadership intelligences–matter tremendously now.So, in the spirit of adding to the knowledge in the book, I made a page titled “Intelligences”. You can download it here and forward it to friends.I’d love to hear your comments and additions.

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How Mahatma Gandhi taught ethical intelligence

Ethical intelligence reflects the leader’s ability to recognize and act upon the ethical dimensions of an issue. It is not about the ethical beliefs of a leader or how ethical you perceive the leader to be. It is also not about doing “good work” (as in “the ethical mind” that Howard Gardner of Harvard has proposed in Five Minds for the Future). Rather, this aspect of intelligence reflects how capable the leader is of recognizing and understanding the ethical implications of a new situation. Ethical leadership intelligence makes the difference between why somebody like Mahatma Gandhi or Abraham Lincoln is called a great leader and why somebody like Hitler is called a demagogue.Great leaders display the ability to lift the question of ethics from that of the personal, and transform it into a question that reflects and impacts the ethics of all of humanity. For a demonstration of how to practice this intelligence, watch Richard Attenborough’s movie, Gandhi. Toward the close, there is a scene that depicts Calcutta (now Kolkata) in the immediate aftermath of Hindu-Muslim religious riots that followed the partition of India. Gandhi went on a fast-unto-death if the riots did not end. The scene that I mention shows that the riots have stopped, and rioters are going by the house in which Gandhi lies. They are throwing down the arms they used in the riots in front of Gandhi who lies on a cot. Suddenly a Hindu man rushes toward Gandhi’s bed, throws a piece of bread at Gandhi, and orders him to eat it; the man then breaks down and tells Gandhi of how he killed a small Muslim boy because the Muslims killed his young son. Gandhi’s answer: “Adopt a Muslim boy the same age as your son, and bring him up as a Muslim.”Watch the clip:

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